Return and Refund Policy
Return and Refund Policy
1. By placing an order on this website, a person/company agreed to follow installation requirements of liceneces electrical works in Canada and policies of this website which are open/available to read 24/7 on each page (in the bottom) on this website
2. Manufacturer Installation Instructions are provided by the Seller, if not - please ask the Seller to email it to you.
2. The Buyer is responsible to check (with a licenced elecrician) all received items after shipping - before to start the installation
3. Replacement warranty or manufacturer warranty is applied for products with a proof of installation which was performed only by a licensed electrician in accordance with a Canada local electrical code and safety authorities requirements
4. Uninstalled Items may be returned to the Seller within 30-calendar day Returning period: from the delivery of the original shipment to the buyer till the day on the Buyer's receipt of the returned products were shipped by the Buyer with the Canada Post Tracking Number (the buyer must email the copy/picture of Canada Post receipt
4. If the received item is damaged (during the shipping) or defective, the Buyer must report and return the defect/damage items to the Seller within 14 days of the receiving
If a Buyer stated that products are defective, the the invoice with a name and licence #, contact phone of the liceneced electrician need to be provided to the Seller. If Sa Buyer returned a product within 30-calendar day Returning period and Seller found that on the time of the inspection
4. Please order small quantities of products to test for suitability in your application before ordering large quantities
4. We have a 30-calendar day Return period (from a date of the original purchase from this website) till the day on the Buyer's receipt of returned products were shipped by the Buyer with Canada Post Tracking Number
3. If Shipping is FREE, it means in 1 way only - from the Seller to a Buyer. Any Returns are for a Buyer cost.
4. You may return an unused/undamaged item only in Original individual packaging (with an originally received unused Installation Fixtures, Installation Instruction, and unused Power Connectors (if applicable). Restocking fees may apply.
5. If you received a damaged item, you have to send email (ASAP, but not later than 5 calendar days) to the Seller and provide:
- a numbers and name of the damaged items,
- clear short description of damages,
- clear pictures of damaged items and damaged packages - as a confirmation that you received damaged items
- You have to safe original packaging, manuals, instructions, unsud installation fixtures, etc. during the warranty period
- Upon receiving your order, you have to check received product(s) are functioning properly and not faulty, visually inspect received products for damaged and contact the Seller (if not acceptable transportation damages or missed products were found) with your order number and a product description - not later than 7 calendar days after receiving. Any claim about missed or damaged products after 7 calendar days will not be considered or compensated
- Please ensure that products are tested before installation - we do not accept products for return after installation
- You need to request an RMA (Return Merchandise Authorization) within 30 days of purchase and our return shipping address will be emailed to you. We do not mail physical labels
- COD (Collect on delivery) and Freight Collect packages will not be accepted.
- Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc.
- Please ensure that all returned goods are packed safely and securely to avoid additional charges on damaged goods during shipping products to the Seller
Policy on Returning Goods
All returned products will be inspected and tested thoroughly before any refund will be issued. The Seller will contact you if any issue with return will be found.