Return and Refund Policy

Return and Refund Policy


1. By placing an order on this website, a person/company agrees to follow installation requirements of liceneces electrical works in Canada and the policies of this website, which are open/available to read 24/7 on each page (at the bottom) on this website 

2. Manufacturer Installation Instructions are provided by the Seller; if not, please ask the Seller to email it to you.

2. The Buyer is responsible for checking (with a valid licensed elecrician) all received items after shipping - before tarting the installation

3. Replacement warranty or manufacturer warranty is applied for products with a proof of installation which was performed only by a valid licensed electrician in accordance with all applicable provincial or territorial Electrical Safety Authority regulations and Canadian Eletrical Code. Provincial and Territorial Electrical Safety Authority Requirements in Canada

4. Uninstalled Items may be returned to the Seller within 30-calendar day Returning period: from the delivery of the original shipment to the buyer till the day the Buyer receives the returned products were shipped by the Buyer with the Canada Post Tracking Number (the buyer must email a copy/picture of the carrier receipt

4. If the received item is damaged (during the shipping) or defective, the Buyer must report and return the defective/damaged items to the Seller within 14 days of receipt.

If a Buyer stated that products are defective, the invoice with the name and licence #, contact phone of the liceneced electrician need to be provided to the Seller. If the buyer returned a product within 30-calendar day Returning period and the Seller found that on the time of the inspection 

4. Please order small quantities of products to test for suitability in your application before ordering large quantities

4. We have a 30-calendar day Return period (from the date of the original purchase from this website) till the day on the Buyer's receipt of returned products was shipped by the Buyer with carrier Tracking Number 

3. If Shipping is FREE, it means in 1 way only - from the Seller to a Buyer. Any Returns are for a Buyer's cost.

4. You may return an unused/undamaged item only in Original individual packaging (with an originally received unused Installation Fixtures, Installation Instruction, and unused Power Connectors (if applicable). Restocking fees may apply.

5. If you received a damaged item, you have to send email (ASAP, but not later than 5 calendar days) to the Seller and provide: 

- a numbers and name of the damaged items,

- clear short description of damages,

- clear pictures of damaged items and damaged packages - as a confirmation that you received damaged items

  • You have to safe original packaging, manuals, instructions, unsud installation fixtures, etc. during the warranty period
  • Upon receiving your order, you have to check received product(s) are functioning properly and not faulty, visually inspect received products for damaged and contact the Seller (if not acceptable transportation damages or missed products were found) with your order number and a product description - not later than 7 calendar days after receiving. Any claim about missed or damaged products after 7 calendar days will not be considered or compensated
  • Please ensure that products are tested before installation - we do not accept products for return after installation
  • You need to request an RMA (Return Merchandise Authorization) within 30 days of purchase and our return shipping address will be emailed to you. We do not mail physical labels
  • COD (Collect on delivery) and Freight Collect packages will not be accepted.
  • Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. 
  • Please ensure that all returned goods are packed safely and securely to avoid additional charges on damaged goods during shipping products to the Seller

Policy on Returning Goods 

All returned products will be inspected and tested thoroughly before any refund will be issued. The Seller will contact you if any issue with return will be found.

    Refunds

    • If Shipping is FREE, it means only from the Seller to a Buyer. 
    • Any Returns are for a Buyer cost: shipping cost + 3% of the transaction cost in both ways
    • The returned items may be subject to a 10% restocking fee
    • A 10% restocking fee of total returned product cost may be applied to products with missed/damaged staff, packages or no longer in original condition and subtracted from the Refund amount
    • Missed/damaged items/packaging will be for the Buyer's cost
    • Already installed products are a subject of $0 refund - we do not accept back already installed items
    • The refund will be processed within 5 business days after receiving and inspection of the items.

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